Error: "Sending credit card numbers directly to the Stripe API is generally unsafe. To continue processing use Stripe.js ()"

Dear Customers,

We are sorry but due to a change in Stripe's API, Infusionsoft charges are being blocked with the error message similar to the one below:

Error: "Sending credit card numbers directly to the Stripe API is generally unsafe. To continue processing use Stripe.js ()"

or

"Sending credit card numbers directly to the Stripe API is generally unsafe. To continue processing use..

To immediately resolve this issue by yourself, simply follow the steps below:


Step 1. Login to your Stripe account
Step 2. Navigate to the "Business Settings" section of Stripe. Click on Integration

(HINT: Integration tab doesn't show up? Please call/email Stripe and ask them to enable access to it - they turn it around within hours)

Step 3. Click "Show advanced options".


Step 4. Switch on the option "Process payments unsafely" and your choice should be "

Tokenising is incompatible with my integration"





Step 5. When asked for the reason why, please enter the below:


The card details are stored inside Infusionsoft (PCI-DSS Compliant) and transmitted to you via Nexus Merchants/CartConnect (who use your API - and are also PCI-DSS Compliant) - They cannot tokenise a card via the web as it is a server to server connection.




Step 6. Click the button "Process payments unsafely" and your card charges should now work.


We completely understand your frustration and inconvenience and wish to reiterate at this point that this change was rolled out unannounced.


Please rest assured that Nexus Merchants is 100% PCI-DSS compliant and your credit cards are safely stored inside Infusionsoft and there is no security threat that affects you by enabling this feature.


If you have any questions, please send an email to support@nexusmerchants.com and we will reply to your ticket as soon as humanly possible.

Team Nexus Merchants.