Nexus Merchants: Common Error Codes


Invalid Username and password:

You've put in, your Nexus Merchants username and password into your merchant account details instead of the Merchant Username and Password. Please follow this article:

Critical Error During Processing

Please contact if you see this bug with your email address, immediately.


Failed to load the payment gateway

Failed to load payment gateway means you have the wrong merchant set for your default merchant account or associated with an order form, subscription or payment plan in Infusionsoft. Please choose a valid merchant gateway from the dropdown account.
(this frequently happens when merchant gateways are deleted)

Request was in test mode:

This means you've input your TEST Stripe keys into your Nexus Merchant setup instead of your LIVE keys. Please re-configure them on this step:


Error: "Sending credit card numbers directly to the Stripe API is generally unsafe. To continue processing use Stripe.js ()"

If you get this error, read this article that shows you how to solve this.