We do not like errors either! 


Unfortunately, there is always a chance that you will come across an error.

When you come across the following error while processing payments through WorldPay,


All you need to do is making sure that you have entered the correct username and password in your Infusionsoft app. Make sure your correct credentials will not be replaced by "Last Pass" or similar applications. 

Please, read this article to help you with understanding how to do this correctly.


The image above is an example of what the username (a combination of 16 numbers and letters) and password (a combination of 20 numbers and letters) should look like.

Any Questions? Do not hesitate to contact us at support@nexusmerchants.com

Nexus is wishing you a lot of healthy business!

Nexus Merchants Inc